General Terms and Conditions
§ 1 Scope and provider
These Terms apply to contracts for coaching services between Dr. Janosch Leugner, Avenida Litoral de Agache 38, 38591 La Puente, Tenerife, Spain (NIF Z1137789F; email alizee-institute@posteo.de) (the "Provider") and his clients. A consumer is any natural person concluding the contract predominantly for private purposes. Services are provided online and are aimed at clients in Spain, Germany and the rest of the EU.
Governing law: These Terms and the contracts concluded under them are governed — including for services provided exclusively digitally/online — by Spanish law (Provider established in Spain; in particular Ley 34/2002 [LSSI-CE], Real Decreto Legislativo 1/2007 [consumer protection] and Ley 7/1998 [general terms]). For consumers habitually resident in another EU state (e.g. Germany), their mandatory consumer-protection provisions additionally apply (Art. 6 Rome I; see § 9). AVGS funding itself is governed by German social law (§ 45 SGB III).
§ 2 Services and scope
The subject matter is career, application and systemic coaching (online). Coaching is not psychotherapy and is not a substitute for medical, psychotherapeutic, legal, tax or social-welfare advice. The Provider owes the diligent performance of the coaching service, not a particular outcome (e.g. a job offer).
§ 3 AVGS-funded coaching
Where coaching is funded via an Activation and Placement Voucher (AVGS), billing is handled through an AZAV-certified provider; for eligible clients the coaching is free of charge. The respective measure and provider conditions apply in addition. The client has no payment obligation in this case; §§ 4, 6 and 7 apply to AVGS-funded clients only where relevant.
§ 4 Self-funded clients: prices and payment
For coaching not funded via an AVGS (self-funded), the prices agreed at the time of booking apply as final prices. The Provider is established in the Canary Islands and is subject to the local IGIC regime; no value-added tax (IVA/VAT) is shown. Single sessions or packages are offered. Billing is by invoice after the service has been rendered, payable within 14 days of the invoice date.
§ 5 Conclusion of contract
The presentation of offers is not a binding offer. The contract is concluded upon confirmation of the booking by the Provider (by email).
§ 6 Appointments, cancellation and no-show
Agreed appointments may be rescheduled or cancelled free of charge up to 24 hours before the appointment. For cancellation later than 24 hours before the appointment or for a no-show, a cancellation fee of 50 % of the agreed fee may be charged to self-funded clients; saved expenses are credited and the client may prove that less or no loss was incurred. For AVGS-funded measures the provider rules apply. If the Provider has to cancel, an alternative appointment is offered or (for self-funded clients) any amount already paid is refunded.
§ 7 Right of withdrawal for consumers (self-funded, distance contracts)
For contracts concluded at a distance, consumers have a statutory right of withdrawal (derecho de desistimiento, Art. 102 RDL 1/2007; harmonised EU-wide, in Germany § 355 BGB).
Withdrawal instructions: You have the right to withdraw from this contract within fourteen days without giving any reason. The period is fourteen days from the day of conclusion of the contract. To exercise it, you must inform us (Dr. Janosch Leugner, address and email see § 1) by means of a clear statement (e.g. by email). You may use the model withdrawal form below, but this is not mandatory. Sending the notice in time is sufficient to meet the deadline.
Consequences: In the event of a valid withdrawal we will refund all payments received without undue delay and at the latest within fourteen days of receipt of the withdrawal notice, using the same means of payment.
Early expiry / compensation for value: If you expressly requested that the coaching begin during the withdrawal period, you must pay us a reasonable amount for the service rendered up to the withdrawal. The right of withdrawal expires once the service has been fully performed and you expressly agreed beforehand and acknowledged losing the right of withdrawal upon full performance. For AVGS-funded clients there is no payment by the client; a classic withdrawal/refund case does not arise.
§ 8 Liability
The Provider is liable without limitation for intent and gross negligence and for injury to life, body or health. For ordinary negligence the Provider is liable only for breach of an essential contractual obligation and limited to the foreseeable damage typical of the contract. Otherwise liability is excluded.
§ 9 Applicable law and consumer protection
Spanish law applies, excluding the UN Convention on Contracts for the International Sale of Goods — including for the coaching provided exclusively digitally/online (country-of-origin principle). For consumers, the mandatory consumer-protection provisions of their state of habitual residence (e.g. Germany) remain unaffected (Art. 6 Rome I). AVGS funding is governed by German social law (§ 45 SGB III).
§ 10 Dispute resolution
The European Commission's Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025. In Spain, the official consumer arbitration system (Sistema Arbitral de Consumo) is available; there is no obligation to participate.
§ 11 Final provisions
Should any provision be invalid, the validity of the remaining provisions is unaffected. The contract and communication languages are German, English, Spanish and French.
Model withdrawal form
(If you wish to withdraw from the contract, complete this form and return it to: Dr. Janosch Leugner, Avenida Litoral de Agache 38, 38591 La Puente, Tenerife, Spain — alizee-institute@posteo.de)
— I/we hereby withdraw from the contract concluded by me/us for the following service: __________
— Ordered on / received on: __________
— Name of consumer(s): __________
— Address of consumer(s): __________
— Date / signature (only if notified on paper): __________
As of: June 2026.